Giving feedback can be one of the hardest things we do as managers or employees. Somehow the word “feedback” has taken on a negative connotation. But getting or giving feedback doesn’t have to be painful — and it’s a skill we are all going to have to learn.
One of the biggest complaints I’ve heard at my company is the fact we don’t get enough feedback throughout the year. Many people joke that if they don’t hear any complaints, they just assume they are doing a good job. But feedback is essential for mitigating problems — and helping employees realize their full potential.
Forbes has a great article on tips to how to make the feedback process better for you and your employees. Here are some of the key tips I got out of it:
1. Be honest. Employees can spot a manager that’s not being straightforward a mile away. Just keep your comments short and sweet.
2. Give real-life examples. Keep track of what the employees is doing wrong or right. It helps you to understand where they’re coming from, and why they’re doing certain things.
3. Lay out a plan of action. Figure out ahead of time how to mitigate negative behavior or reward good work. It doesn’t help to say “You need to work on this,” or “Great job!” You and the employee need to put a plan in place that’s actionable, achievable and will help them move forward.
4. Be willing to accept feedback yourself. Employees aren’t perfect. And neither are managers. This helps foster trust between employees and managers if you can take your own advice!
So what’s been your best or worst experience with feedback?
http://www.forbes.com/sites/ekaterinawalter/2013/11/19/how-to-foster-employee-trust-and-growth-through-constructive-feedback/
I agree that many companies don’t give feedback enough. Oftentimes, they leave the annual review as a time to provide you with feedback, and quite honestly that’s the worst time to provide you feedback. It leaves you with no time at all to improve because it’s already too late. Feedback should be given frequently (both formally and informally) throughout the year and that annual review should be used as a time to recap the things you have talked about and display the progress you have made throughout the year.